Support plans
After go-live we stay. Pick the level of help your team needs, and we'll send pricing for your setup.
| Basic | Professional | Premium | |
|---|---|---|---|
| Best for | Small teams, stable processesEmail support | Growing teams, regular changesEmail and phone | Business-critical systemsDedicated priority support |
| Timing | 10 AM – 5 PM IST, Mon–Fri | 10 AM – 5 PM IST, Mon–Fri | 10 AM – 5 PM IST, Mon–Fri |
| Support channels | Email, phone | Email, phone, dedicated priority support | |
| Site availability issues | Resolved on priority | Resolved on priority | Resolved on priority |
| Software updates | Once every three months | Once every three months | Once every three months |
| Backup | Daily | Daily | Daily |
| Performance monitoring | Regular monitoring | Proactive identification and resolution | Proactive identification and resolution |
| Restore backup | Charged per instance | Charged per instance | 1 per month included |
| User / role management | Charged per instance | Unlimited requests included | Unlimited requests included |
| Customisation, existing processes | Charged per instance | Charged per instance | 10 per month included |
| Customisation, new processes | Chargeable | Free consultation, then as per requirement | Free consultation, then as per requirement |
| Data migration support | Chargeable | Free consultation, then as per requirement | Free consultation, then as per requirement |
| Integration support | Chargeable | Chargeable | Free consultation, then as per requirement |
| Troubleshooting integrations | Chargeable | Chargeable | Included |
| Security & compliance | Chargeable | Guidance and training | Proactive identification and resolution |
| Reporting & analytics | Chargeable | Chargeable | Help with reports and analytics |
| Remote assistance | Not included | On Microsoft Teams | On Microsoft Teams |
Already on ERPNext with someone else?
We take over support for existing ERPNext systems too. Start with a health check.